UAE WhatsApp Business Setup
Set up your WhatsApp Business profile with verified business catalogue, automated greeting and away messages, quick replies, and labels — ready for customer enquiries from day one.
Description
WhatsApp is the default communication channel for UAE customers — every business should have a proper WhatsApp Business profile, not a personal account. We set up your WhatsApp Business with a verified business profile (name, address, hours, website, description), product or service catalogue, automated greeting and away messages, quick reply shortcuts for common questions, customer labels for organisation, and integration with your website via a floating WhatsApp button.
WhatsApp Business is free (different from the paid WhatsApp Business API which is for high-volume automated messaging). For most UAE small businesses, the free WhatsApp Business app is sufficient and powerful — supporting up to 10,000 contacts, catalogue with up to 500 products, label-based organisation, and rich business profile features. We help you decide if WhatsApp Business app is enough or if you need the WhatsApp Business API for chatbots and CRM integration (separate service: AI Chatbot Integration).
Octavon sets up WhatsApp Business for UAE companies in 1-2 working days. The setup includes profile completion, catalogue upload (up to 25 products / services included; bulk uploads available), greeting and away message templates in Arabic and English, 10 quick reply shortcuts, label structure for customer organisation, website button integration, and a 30-minute admin training session covering how to use labels, broadcast lists, and the catalogue.
What's Included
- WhatsApp Business App Setup
- Verified Business Profile (Name, Address, Hours, Website)
- Bilingual Business Description (Arabic + English)
- Product / Service Catalogue (Up to 25 Items)
- Catalogue with Photos, Names, Prices, Descriptions
- Automated Greeting Message (Bilingual)
- Automated Away Message (Bilingual)
- 10 Quick Reply Shortcuts for Common Questions
- Customer Label Structure (Up to 20 Labels)
- Website WhatsApp Floating Button Integration
- WhatsApp Link Generator (wa.me / click-to-chat)
- 30-Minute Admin Training Session
- 30 Days Setup Support
Requirements / Prerequisites
- Active UAE trade license
- UAE mobile number for WhatsApp Business account (separate from personal WhatsApp if preferred)
- Product or service list with photos and prices (for catalogue)
- Business hours and contact details
Required Documents
- Trade License Copy
- UAE Mobile Number for WhatsApp Business
- Logo File (for profile photo)
- Office Address, Hours, Website
- Product / Service List with Photos and Prices (Excel / CSV or images)
- Common Customer Questions (for quick replies)
Our Process
- Consultation on WhatsApp Business app vs API
- Phone number setup and verification
- Business profile completion (name, address, hours, website)
- Catalogue product upload (up to 25 items)
- Greeting and away message setup
- Quick reply shortcut creation
- Label structure setup
- Website button integration and training
Pricing
- Basic Fee: AED 0
- Service Fee: AED 1,500
- VAT (5%): AED 75
- Total: AED 1,575
Frequently Asked Questions
What is the difference between WhatsApp Business and WhatsApp Business API?
WhatsApp Business is the free app version suitable for small businesses with up to 10,000 contacts. It supports profile, catalogue, labels, and quick replies but is manually operated. WhatsApp Business API is for larger businesses needing automated messaging, chatbots, and CRM integration — it requires monthly fees and a partner. We recommend the free version for most UAE SMEs.
Do I need a separate phone number for WhatsApp Business?
Yes, you need a dedicated number (UAE mobile or landline) for the business account — it cannot share a number with your personal WhatsApp on the same device. Many businesses use a dedicated SIM or eSIM for this purpose.
Can my team manage WhatsApp Business from multiple devices?
Yes. WhatsApp Business supports up to 4 linked devices simultaneously (1 phone plus 4 web / desktop sessions). For larger teams, the WhatsApp Business API with a unified inbox is the better solution.
How many products can I add to the catalogue?
WhatsApp Business catalogues support up to 500 items per account. The included package covers 25 items setup; bulk catalogue uploads beyond 25 are available at AED 20 per additional item or AED 1,500 for full 500-item uploads.
How long does the setup take?
WhatsApp Business setup typically completes in 1 to 2 working days. The main time is catalogue preparation — once we have your product list with photos and pricing, the setup itself is fast.
Can the WhatsApp Business be linked to my website?
Yes. We add a floating WhatsApp button on your website that opens a chat with your business when clicked. We also generate a custom wa.me link you can share in ads, social media, and email signatures.
Can I send automated replies and chatbots?
The free WhatsApp Business supports basic greeting and away messages only. For true chatbots and automated conversation flows, you need the WhatsApp Business API plus a chatbot platform. We offer this as a separate AI Chatbot Integration service (AED 1,500-3,500).